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New ticket system

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New ticket system

Postby Stags88 » Sat Aug 06, 2022 1:34 pm

Do we print the tickets off or use the email on our phones?

Or either?

Thanks.
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Re: New ticket system

Postby robeyre » Sat Aug 06, 2022 1:37 pm

Either will work
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Re: New ticket system

Postby Stags88 » Sat Aug 06, 2022 2:06 pm

Thanks

Admin/ moderators can delete now.
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Re: New ticket system

Postby Chris M » Sat Aug 06, 2022 2:39 pm

Now quicker to crack a safe than get ticket recognised at new turnstile scanner! Huge queues forming around ground.
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Re: New ticket system

Postby Rob » Sat Aug 06, 2022 2:51 pm

Chris M wrote:Now quicker to crack a safe than get ticket recognised at new turnstile scanner! Huge queues forming around ground.


The ground can't cope with big crowds.
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Re: New ticket system

Postby arsene wengers coat » Sat Aug 06, 2022 2:51 pm

I like the game 'guess the distance' you have to at with the barcode scanner. :/
You've got to go there and come back, to know where you've been.
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Re: New ticket system

Postby Sneag » Sat Aug 06, 2022 2:53 pm

IGU queue was moving quickly, looked like chaos at QLE.
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Re: New ticket system

Postby 1970Stag » Sat Aug 06, 2022 4:39 pm

arsene wengers coat wrote:I like the game 'guess the distance' you have to at with the barcode scanner. :/


Hold it further away is what I always say ;)
But new ticketing system is it now closer?
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Re: New ticket system

Postby Bradders » Sat Aug 06, 2022 5:34 pm

I used the QR code season ticket on the phone, and it took 2 seconds to get in, including turning the turnstile!
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Re: New ticket system

Postby Jamie » Sat Aug 06, 2022 5:34 pm

Sneag wrote:IGU queue was moving quickly, looked like chaos at QLE.


From the QLE I could see what looked like hundreds still queuing for the West Stand as the game started. Absolute shambles and unfortunately will be the same every week now unless something changes.

There's no excuse for not getting the 2nd set of turnstiles working in the QLE. Buy a few more scanners, job done.
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Re: New ticket system

Postby Sneag » Sat Aug 06, 2022 6:10 pm

Jamie wrote:
Sneag wrote:IGU queue was moving quickly, looked like chaos at QLE.


From the QLE I could see what looked like hundreds still queuing for the West Stand as the game started. Absolute shambles and unfortunately will be the same every week now unless something changes.

There's no excuse for not getting the 2nd set of turnstiles working in the QLE. Buy a few more scanners, job done.


We got to theground 2:30ish, the queue for QLE was nearly back to the gym, expected the same at IGU & was pleasantly surprised to find only about 20 or so in the queue.

Couple of people took a few attempts to scan their tickets, but we had no significant hold ups.
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Re: New ticket system

Postby ST4GS » Sat Aug 06, 2022 6:51 pm

Bradders wrote:I used the QR code season ticket on the phone, and it took 2 seconds to get in, including turning the turnstile!

Me too. That is the advantage of using qr codes.
Have hard copy season tickets still got Barcodes rather than qr codes. If so then why ?
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Re: New ticket system

Postby AshoverStag » Sat Aug 06, 2022 7:10 pm

IGU at 14:00 - Only like to take my Apple Watch, and leave my iPhone at home. Tried the code from picture gallery on watch. Instant recognition. Through in seconds
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Re: New ticket system

Postby Rob » Sat Aug 06, 2022 7:39 pm

ST4GS wrote:
Bradders wrote:I used the QR code season ticket on the phone, and it took 2 seconds to get in, including turning the turnstile!

Me too. That is the advantage of using qr codes.
Have hard copy season tickets still got Barcodes rather than qr codes. If so then why ?


The people I saw struggling were using their phones.
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Re: New ticket system

Postby HitchcocksShins » Sat Aug 06, 2022 7:44 pm

Used a ST for IGL. It didn't work. Tried a dozen times. Guy on the turnstile had to get a [master pass] and said the system in place is "f-ing useless"
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Re: New ticket system

Postby PEAR CIDER » Sat Aug 06, 2022 8:05 pm

Queues today were a joke, even for those that got there early. Moaning at folk for getting there at 245
Get a life
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Re: New ticket system

Postby gazza1988 » Sat Aug 06, 2022 8:10 pm

Rob wrote:
ST4GS wrote:
Bradders wrote:I used the QR code season ticket on the phone, and it took 2 seconds to get in, including turning the turnstile!

Me too. That is the advantage of using qr codes.
Have hard copy season tickets still got Barcodes rather than qr codes. If so then why ?


The people I saw struggling were using their phones.

Most of the time that's down to the screen not being bright enough.

If you have a qr code you could screen shot it and then get it printed off. Might even make a keyring out of it.
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Re: New ticket system

Postby bex » Sat Aug 06, 2022 8:25 pm

Bravo for those that 'It only took 1 minute' people.....lots of us struggled to scan,mines
traditional card,but i guess we were to late(2;41pm) or too flipping daft eh!
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Re: New ticket system

Postby Bradders » Sat Aug 06, 2022 9:26 pm

gazza1988 wrote:
Rob wrote:
ST4GS wrote:
Bradders wrote:I used the QR code season ticket on the phone, and it took 2 seconds to get in, including turning the turnstile!

Me too. That is the advantage of using qr codes.
Have hard copy season tickets still got Barcodes rather than qr codes. If so then why ?


The people I saw struggling were using their phones.

Most of the time that's down to the screen not being bright enough.

If you have a qr code you could screen shot it and then get it printed off. Might even make a keyring out of it.

I did take the precaution of magnifying the QR code on the screen before attempting the scan, and putting the screen on full brightness.
I must say that I've never seen a scan so fast. The lock was open before I was sure that I had the phone in position, almost as if the turnstile was open before I presented the code.
The odd thing today was the massive discrepancy between the attendance announcement and the official attendance, which was about 1800 more.
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Re: New ticket system

Postby Martin Shaw » Sat Aug 06, 2022 10:03 pm

Bradders wrote:The odd thing today was the massive discrepancy between the attendance announcement and the official attendance, which was about 1800 more.

I was told at full time this was simply an error, which was realised shortly after the announcement, but presumably someone decided not to do a re-announcement and instead correct it on social media later.
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Re: New ticket system

Postby Jamie » Sat Aug 06, 2022 10:35 pm

It's a numbers game and the QLE needs more gates.

Say 1500 fans try to get in between 2.15 and 3pm. There's 4 turnstiles, so 375 each or 8.3 people per minute. One person every 7 seconds.

Then add in that most arrive before 2.45 and you see the problem. People saying they got in fine are still surely taking 4/5 seconds to get in, scan, push through the gate. Only takes the odd rescan or slow coach and people miss KO.

Even if they told everyone to arrive between 2 and 2.15 it would still take those who arrive last 30+ mins to get in.
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Re: New ticket system

Postby Ridge » Sat Aug 06, 2022 10:48 pm

Martin Shaw wrote:
Bradders wrote:The odd thing today was the massive discrepancy between the attendance announcement and the official attendance, which was about 1800 more.

I was told at full time this was simply an error, which was realised shortly after the announcement, but presumably someone decided not to do a re-announcement and instead correct it on social media later.


Martin - I know you said recently that our capacity in the home stands is effectively about 6,900 as that's what we got for the Forest Green game at the end of last season, which was made all ticket and sold out.

What percentage extra does making a game all ticket allow us to sell? For example, if we're only allowed to sell 90% of capacity without making a game all ticket, that would be 6,210 home fans out of 6,900.

If today's attendance has been given as 7,128 with 621 away fans, that's 6,507 home fans which, if the 90% example happens to be correct, wouldn't be allowed.

I don't for one second believe the attendance was actually 7,128, from looking around today, but could be wrong.
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Re: New ticket system

Postby Rob » Sat Aug 06, 2022 11:10 pm

Looking at the clips of the game on ITV 4 there is absolutely no way was the attendance 7,100. Somethings gone wrong somewhere :lol:
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Re: New ticket system

Postby HitchcocksShins » Sat Aug 06, 2022 11:14 pm

I really wish everyone would queue up between 2 - 2.30pm. that way there would be no issues.
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Re: New ticket system

Postby Martin Shaw » Sun Aug 07, 2022 12:08 am

I've asked a question or two about the attendance. Hopefully be in a position to clarify in the week
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