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How Do You Cancel iFollow?

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How Do You Cancel iFollow?

Postby Foxy » Thu Jul 12, 2018 7:27 pm

It's taken out of my bank every month but isn't listed on my banking app as either a direct debit or a standing order?

Thanks.
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Re: How Do You Cancel iFollow?

Postby geoffhill » Thu Jul 12, 2018 7:46 pm

As a matter of interest why do you want to cancel?
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Re: How Do You Cancel iFollow?

Postby ironbru » Thu Jul 12, 2018 9:28 pm

I believe you have to email customer services at
ifollow@efl.com
with your information and tell them you wish to cancel
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Re: How Do You Cancel iFollow?

Postby chip63 » Thu Jul 12, 2018 10:53 pm

A bit concerned you can't cancel it through your bank as a direct debit/ standing order
Was thinking of joining again this year.
I cancelled when it changed to I follow.

Just been informed by my bank I can't use my I pad or phone for Internet banking because I don't have iOS 10.3
From August 7th.
Both phone and I pad have and still work great after 5 years but looks like I have to buy both again because they have stopped updating older ones.

Keep us informed how you cancelled please.

:coys:
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Re: How Do You Cancel iFollow?

Postby Dan » Thu Jul 12, 2018 10:59 pm

My mums iPad has done that too. She can’t update anything anymore as apple stopped it. They’re not daft are they. Make you buy a new one if you want to keep up to date with the latest technology!
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Re: How Do You Cancel iFollow?

Postby Foxy » Sat Jul 14, 2018 9:55 am

Thanks all sorted.
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Re: How Do You Cancel iFollow?

Postby gazza1988 » Sat Jul 14, 2018 11:04 am

Mine uses the debit card associated with my bank. On my bank statement it shows as "EFLDIGITAL. NEULION"
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Re: How Do You Cancel iFollow?

Postby Forever Optimistic » Sat Jul 14, 2018 9:15 pm

Mine does too Gazza. I'd presume you can just cancel standing order, they'll soon be in touch to trace payment
Fatty played us good and proper
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Re: How Do You Cancel iFollow?

Postby gazza1988 » Sun Jul 15, 2018 7:04 am

You would have to cancel the subscription. by emailing ifollow@efl.com

It's a classic case of easy to start and pain in the ass to stop.
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Re: How Do You Cancel iFollow?

Postby Jamie » Sun Jul 15, 2018 12:43 pm

I signed up for mine via PayPal (linked to my debit card). Its then easy to cancel the billing agreement via PayPal.

There should be and probably will be a clear cancellations policy on the EFL / I follow website. Even if you stop the payments it would be sensible and fair to cancel directly with them.

I really only use this for commo on away games. Value wise it's borderline I would say. It was better when we had interviews regularly from Evans who was at least worth listening too.
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Re: How Do You Cancel iFollow?

Postby Foxy » Sun Jul 15, 2018 7:21 pm

I always look for the "no commentary" option on the red button if there's a match on the television because Commentators get on my nerves.

Luckily now I can just watch the Stags games with a VPN and there's no commentary anyway.

I had to cancel my "normal" subscription cos that card has my old UK address attached and I live in Bermuda now.
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Re: How Do You Cancel iFollow?

Postby Martin Shaw » Sun Jul 15, 2018 8:19 pm

Foxy wrote:I always look for the "no commentary" option on the red button if there's a match on the television because Commentators get on my nerves.

Luckily now I can just watch the Stags games with a VPN and there's no commentary anyway.

I had to cancel my "normal" subscription cos that card has my old UK address attached and I live in Bermuda now.

For overseas subscribers, the commentary will be available with the live video on iFollow this season. That is a change from last season.
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Re: How Do You Cancel iFollow?

Postby spanishstag » Fri Jul 20, 2018 6:48 pm

They sent me an email saying ,can you enter your new debit card details as mine was due to expire at the end of july ,i replied that as i lived abroad i had not yet got my new card and asked if they could debit my current card ,no but they did so im a happy bunny
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Postby sw19stag » Fri Jul 20, 2018 8:02 pm

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Re: How Do You Cancel iFollow?

Postby spanishstag » Sat Jul 21, 2018 4:35 pm

Hope we get your commentary martin ,great for us expats ,lovin it
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Re: How Do You Cancel iFollow?

Postby Martin Shaw » Sat Jul 21, 2018 4:56 pm

spanishstag wrote:Hope we get your commentary martin ,great for us expats ,lovin it

thank you. As I noted elsewhere, overseas subscribers should get our commentary overlaid on the video this season, rather than without commentary. That's the hope anyway. We'll see if it works.
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